Privacy Policy
Introduction
At Artist Residence, we care about your privacy and take looking after your personal information seriously.
This policy explains how Artist Residence Ltd collects, uses, stores and protects your personal information when you visit our website, make a booking, purchase a gift voucher, or get in touch with us by phone, email or otherwise.
We only use your information in the ways described here and always aim to be transparent, fair and respectful.
This privacy policy was last updated in January 2026.
If you have any questions, you can contact us at info@artistresidence.co.uk
The information we collect
To help us look after you properly, we may collect and process the following information:
Your name and contact details (email address, phone number and postal address)
Booking, stay and gift voucher details
Payment-related information (processed securely by trusted third parties)
Demographic information, such as postcode, date of birth and preferences (where provided)
Website usage and technical data, including IP address and browser type or version
How and why we use your information
We collect and use personal information so we can provide our services properly and improve what we offer.
We process your information where:
it’s necessary to perform a contract with you (for example, managing bookings or gift vouchers),
you have given consent (such as signing up to receive marketing communications), or
we have a legitimate interest, as permitted by law (for example, improving our website or services).
Specifically, we may use your information to:
Manage bookings, stays and gift vouchers
Respond to enquiries and requests
Maintain internal records
Improve our products, services and website
Personalise your experience where appropriate
Contact you in relation to a booking or enquiry
Send marketing communications by email or post, where you have chosen to receive them
Sensitive information
In some situations, we may collect sensitive information — such as dietary requirements or accessibility needs — so that we can take care of you properly during a stay or experience.
We only collect this information where necessary and with your clear consent. You can withdraw that consent at any time.
Marketing communications
If you’ve opted in, we may send you occasional updates about Artist Residence, including news, offers and events.
You can change your mind at any time using the methods outlined above.
We will never sell, lease or trade your personal information to third parties for marketing purposes.
Sharing your information
We may share your information with:
Members of the Artist Residence team
Trusted third-party partners who help us deliver our services, such as booking systems, payment providers, IT suppliers, marketing platforms and website analytics providers
We may also disclose personal information where required to comply with legal obligations, enforce our terms, or protect the rights, property or safety of Artist Residence, our guests or others, including for fraud prevention.
All third parties are required to handle your information securely and in line with data protection legislation.
Cookies and website usage
What are cookies?
Cookies are small files placed on your device that help websites function properly and remember information about your visit.
How we use cookies
We use cookies to:
Analyse website traffic
Understand how visitors use our website
Improve website structure, design and content
Remember preferences where helpful
Test and improve content and functionality
Cookies do not give us access to your device or any personal information beyond what you choose to share.
Managing cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how parts of the website function.
Keeping your information safe
When you provide information via our website, you may be asked to:
Confirm your consent to our collection and processing of personal data
Opt in to receive marketing communications
You can withdraw consent for marketing at any time using the methods outlined above. All personal information is processed and stored in line with UK GDPR and data protection legislation.
Security and storage
We take appropriate physical, electronic and organisational measures to protect your personal information.
While no online transmission can ever be completely secure, we do our best to safeguard your data once received.
We only store personal information for as long as necessary for the purposes described in this policy. In some cases, we may retain certain records for longer where required by law, such as for accounting or tax purposes.
Automated decision-making
We do not make decisions about you based solely on automated processing that would have a legal or similarly significant effect on you.
Links to other websites
Our website may include links to other Artist Residence websites and third-party sites.
Artist Residence websites operate under this privacy policy. However, we do not control external websites and cannot be responsible for how they handle personal information. We recommend reviewing their privacy policies separately.
Your rights
You have the right to:
Request access to the personal information we hold about you
Ask for corrections to be made
Request deletion of your information where appropriate
Withdraw consent for certain uses
To make a request, please contact info@artistresidence.co.uk. We will respond within the timeframes required by law.
If you’re unhappy with how we’ve handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO). Details can be found on the ICO website.
Changes to this policy
We may update this privacy policy from time to time. The most up-to-date version will always be available on our website.
Contact us
If you have any questions about this policy or how your information is used, please contact:
Artist Residence Ltd
info@artistresidence.co.uk